What to include
- NoteLink app version
- Android version and device model
- Steps that reproduce the issue
- What you expected and what happened instead
- Whether it appears related to local files, Google Drive, or Recovery
Keep sensitive data out of the first report
Do not send note contents, filenames or paths, Google Drive file IDs, OAuth tokens, credentials, or full recovery exports unless support explicitly requests a secure follow-up. Redact screenshots and logs before attaching them.
When Recovery contains pending work
- Start with the total and status counts.
- Use status filters and path search to narrow the issue.
- For many retained files, use the single bulk ZIP export instead of opening every row.
- Preserve the ZIP and its checksum manifest until the issue is resolved.
Do not bulk-discard pending revisions. NoteLink intentionally does not provide a bulk-discard action.
Account access and deletion
For steps to revoke Google access, remove Drive files, clear Android data, or request deletion of support records, see Data Deletion & Drive Disconnection.